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Q: What is ShulCloud?
A: ShulCloud is a privately hosted company located in New York. This system was created to directly serve synagogues and their members’ unique needs. It was designed by a synagogue, and is used by many synagogues across the US.

Q: How do I log in to ShulCloud?
A: go to brithshalom.org, click “log in” in the upper right corner. If you have never logged into ShulCloud, you will need to set up a new password for yourself. The website will walk you through it.

Q: I forgot my password, what do I do?
A: On the log-in screen, there is a “forgot password” button. If you click this, ShulCloud will send you an email prompting you to set up a new password.

Q: Can I update my personal information on ShulCloud?
A: Yes. You will be able to edit all of this information on the website when logged into your account.  If you are logged in, it should say "Welcome [Your Name]" in the top right corner of the website.  Click it, and then Click on "My Account" where you will be able to update any information.

Q: Who can see my information?
A: CBS' ShulCloud system is only accessible to CBS members. The only people who can see your information are you and the CBS administrative staff.

Q: Is my credit card on file secure?
A: Yes. Your personal and financial information is secure. Shulcloud does not store credit card information, they use SSL to encrypt all payment transactions.

Q: How do I check my account balance?
A: Log in to account> transactions> you will be able to see your account balance. Please keep in mind that payments made by cash, check, or to the temple office may take up to 1 week to appear on your account.

Q: Can I use Shulcloud to make donations or payments?
A: Yes! You will be able to make donations and payments directly from the website as well as delineate where you would like your funds to be applied.

Q: Can I change my credit card on file or add a credit card on file?
A: Yes, at any time, you can add an additional credit card to your saved payment methods. If you have recurring payments attributed to your current credit card, and would like to reassign them to your new credit card, you will need to contact the temple office.

Q: Do I have to make all payments by credit card?
A: No. If you sign up for an event, you will always have the option to “bill to account” and pay by another method through the temple office.

Q: How do I pay by Credit Card on File?
A: If you have a credit card on file, when you get to the payment page, select “Pay by Credit Card” and then select your credit card on file.

Q: What does “Bill to My Account” mean?
A: “Bill to My Account” is not the same as charging to your credit card on file. Billing to your account adds the transaction to your outstanding balances, which will then be billed to you on your statement.

Q: Can I see pending and upcoming scheduled payments under my account?
A: Yes, you can. Please allow a few days for any checks or in-office payments to be reflected on your account.

Q: Can non-members use ShulCloud?
A: You may apply for a non-member account through brithshalom.org to register and pay for events.

Sat, September 21 2019 21 Elul 5779